Our client is one of the largest mobile service providers globally with its base in the UK, operating in 26 countries and in partnership with networks in over 55 more. Across the world, they have almost 444 million customers. The Hungarian subsidiary is a market leading and innovative company with an inspiring international environment. They are famed for their spirit of innovation, already among the world's top ten brands. Join them for great career opportunities and excellent working conditions with fair salary payments in Budapest.

Currently we are looking for candidates for the following role:

 

Billing Operations Team Leader

The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in a fast-growing environment and contribute to an exciting billing transformation project.

The purpose of the role is the management of the Billing Operations Team, taking end-to-end responsibility for monitoring the in-month billing of all customers and the resolution of all billing related queries and disputes.


What will your Team do:

● Ensure timeliness and quality of billing of a pre-defined customer portfolio
● Perform validation activities at all steps of the billing cycle
● Bill Assurance
● Bill review
● Tariff and Call Detail Record analysis
● Manage changes, customer account provisioning and reconciliation activities on different billing platforms
● Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
● Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
● Identify areas for improvement in internal processes along with solutions

What you will do:

● Monitor and drive the timeliness and quality of monthly billing
● Introduce and maintain proper controls to ensure business efficiency and audit compliance
● Manage customer escalations, liaise with different internal parties to drive resolution while informing management on the risks, issues and progress to date
● Ability to plan and prioritise own work and other people's
● Deliver SLA’s and KPI’s in line with contractual terms
● Monitor and report the performance of the billing analysts, provide feedback, coaching, improvement plans
● Leadership, guidance and development of Billing Operations team members (8-10 people)
● Continuous improvement of all KPI metrics in line with the Business Strategy
● Identify areas for continuous process improvement to drive efficiencies

Requirements:

● Fluency in English is a must
● 3+ years people management experience
● 3+ years billing experience, preferably in a telecom environment
● User experience with Billing Support Systems (Provisioning, Mediation, Rating, CRM)
● Kenan or Amdocs experience is an advantage
● Good understanding of billing processes
● Ability to work independently, own complex queries and make decision
● Ability to communicate well with high level stakeholders
● Excellent communication, interpersonal, organizational and influencing skills
● International experience and cultural sensitivity

What we offer:

● Opportunity to travel abroad
● Opportunity to be a member of a growing, brand new team
● We provide working assets as laptop and mobile phone
● Unravel your continuous process improvement mindset – new ideas are always listened to
● Internal coaching/mentoring culture
● Internal career opportunities
● Possibility to work from home

Place of work: Budapest / Hungary

 

 

 

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